Queue at bag drop
Negative"Twenty minutes and only one desk open."
128 moments this week
Hear from your customers during the experience, not days after it.
Cluso gives you in-the-moment customer feedback for in-person experiences. Put a QR code or NFC tag wherever the experience happens. Customers share by voice, video, photo or text, in any language, in seconds. Cluso turns what they share into themes, sentiment and recommendations as it arrives.
Trusted by
Backed by
Haatch Ventures
Bethnal Green Ventures
Capture
Customers share in seconds, right where they are.
A QR code, NFC tag, link or wallet pass sits at the gate, the counter, the concourse or the desk. People tap or scan, then share by voice, video, photo or text, in any language.
Voice comes first, because talking is the easiest way to share. But everyone shares in their own way.
of people take part when the ask arrives at the right moment.
Tap to speakYour feedback helps improve every journey.
Who you've heard from
IllustrativeBusiness travellers82%
Families64%
Over-65s47%
Under-25sMissing
Non-English speakersMissing
Engagement
Hear from the people who never answer a survey.
Most feedback comes from the customers who love you or the ones who are furious. Cluso helps you design the in-person ways in, so the quiet middle takes part too.
Then it shows you who you haven’t heard from yet, by group, language and place.
You don’t set this up alone. Our research and insight team works with you on where to place Cluso, what to ask and how to invite people.
Analysis
Hundreds of voices, one clear picture.
As people share, Cluso groups what they say into themes and sentiment, and builds the report for you.
Every finding links back to a real person, so you can press play and hear exactly what they said. Nobody has to read a wall of transcripts.
Staff at check-in
Positive"She sorted my seat before I even asked."
96 moments this week
Signs to the gates
Mixed"Fine once you find them, but they're easy to miss."
41 moments this week
Why in the moment
Ask later, and you get a memory. Ask now, and you get the truth.
Feelings peak during the experience. Most surveys ask days later, and only a few people reply. Everything in between is lost.
What your survey tells you
A score, days later, from the people willing to fill in a form. Worth having, but only a thin slice of what happened.
What only the moment can tell you
What people felt at each stage (the queue, the counter, the gate), including the people who never answer a survey.
Illustrative shape, not measured data.
Where email survey response rates ended 2025.
Retently, Q4 2025
Participation when the ask arrives in the moment.
Source line to confirm
Ask in the moment, and you start hearing from the silent majority.
See it in action
One moment, from start to finish.
Follow one person from the moment something happens to the moment they know they were heard.
The storyThe phone booths are full again when she needs to take a call. She scans the code on the table and says so in a few seconds.
Use cases
A few examples of how teams use Cluso
Wherever people have an experience in person, most of what they think goes unrecorded. Here’s what that looks like in practice.
Show us one moment in your customer journey.
We’ll show you how Cluso would hear it, who it would reach and what you’d get back.
Act on it
Turn what you hear into what you do.
Insight only matters if something changes. Cluso takes you from what customers said to what you do about it.
Ask Clu
Get answers backed by real voices, a view of who’s still quiet, and ideas for bringing them in.
Travel
What did people say at the gate this week?
Workspaces
Which floors haven’t shared anything yet?
Hospitality
What would get lunchtime guests to leave a voice note?
Retail
Where should we put a QR code to hear from first-time shoppers?
Venues
What should we say to invite fans who never reply?
Clu
Use the tools you already have
Connect Cluso to your shared drives, your survey platform and your AI assistant, or build on it with our API and MCP.
Show people what changed
Everyone who shares can see what happened because they spoke up.
Privacy and trust
Consent first. Built with trust in mind.
Consent at the moment people share
People choose to share, and agree to how it’s used, at the moment they take part.
Group-level insight
Cluso reports patterns across groups of customers. It doesn't profile individuals.
Everything in one place
Made for organisations with many touchpoints.
The moment is happening right now.
Somewhere in your business, a customer is in the middle of the experience you’ve been trying to measure. Let’s hear what they think.