Trusted by
Backed by
Haatch Ventures
Bethnal Green Ventures
Engagement
Hear from the people who never answer a survey.
Most feedback comes from the customers who love you or the ones who are furious. Cluso helps you design the in-person experience that encourages the 'quiet middle' to engage.
Psst…we've got more ideas up our sleeve ;-)
Capture
Customers share in seconds, right where they are.
Share your experience through text, images, video or voice, in any language. No download needed.
Analysis
Hundreds of voices,
one clear picture.
As people share, Cluso groups what they say into themes and sentiment, and builds the report for you.
Who you've heard from
IllustrativeWhy in the moment
Ask later, and you get a memory. Ask now, and you get the truth.
Illustrative shape, not measured data.
Ask in the moment, and you start hearing from the silent majority.
How it works
Your customer's experience, step by step.
Workplace
The phone booths are full again when she needs to take a call. She scans the code on the table and says so in a few seconds.
Book a chat to hear more from your customers.
Most customers never leave a review or give feedback. We'll show you how to hear from them.
Integrations
Works with what your teams already use.
Hear it in the moment, then send it straight to where your team works.
Don’t see yours? Let's chat.
- Slack (Messaging)
- Microsoft Teams (Messaging)
- Gmail (Messaging)
- Outlook (Messaging)
- Salesforce (CRM)
- HubSpot (CRM)
- Claude (AI assistant)
- ChatGPT (AI assistant)
- Google Sheets (Data)
- Power BI (Data)
- Excel (Data)
- Airtable (Data)
- Zendesk (Support)
- Intercom (Support)
- Freshdesk (Support)
- Google Drive (Docs)
- SharePoint (Docs)
- Notion (Docs)
- Monday.com (Projects)
- Asana (Projects)
- Jira (Projects)
- Klaviyo (Marketing)
- Mailchimp (Marketing)
- Shopify (Marketing)
Act on it
Turn what you hear into what you do.
Insight only matters if something changes. Cluso takes you from what customers said to what you do about it.
C
Meet Clu
Get answers backed by real voices, a view of who’s still quiet, and ideas for bringing them in.
You could also ask
What’s the one thing lots of people are asking that we haven’t answered yet?
What are people saying about the staff?
A screen showing Clu. Someone asks: What are people saying about waiting for their food this week, and who haven’t we heard from yet? Clu replies: Food waits were a Friday-night problem. 5 of 29 moments mention waiting, and both unhappy ones came on Friday night, when the kitchen’s ticket printer jammed twice. By Sunday, with one extra runner, food kept pace with a full room. It quotes a evening guest: "Forty minutes. No buzzer, no text. Just stood by the door in everyone’s way." and the front-of-house team: "The ticket printer jammed twice on Friday night. The floor didn’t know, so servers kept fielding guests while we caught up." Who’s quiet: only 1 of the 5 staff who spoke works in the kitchen, and nobody on the closing shift has shared yet. Ask the kitchen in Hindi and English before Friday’s service.
Privacy and trust
Consent first. Built with trust in mind.
Consent at the moment people share
People choose to share, and agree to how it’s used, at the moment they take part.
Group-level insight
Cluso reports patterns across groups of customers. It doesn't profile individuals.
Everything in one place